Privacy Policy

Effective Date: January 1, 2026
Company: Clara & Cole Sydney
Website: claracolesydney.com
Email: info@claracolesydney.com

1. Introduction

Clara & Cole Sydney respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website or make a purchase.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when placing an order, contacting customer support, or interacting with our website. This information may include:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
IP address and device/browser information

We may also automatically collect limited technical information through cookies and analytics tools to improve website performance and user experience.

3. How We Use Your Information

Your personal information is used for legitimate business purposes including:

Processing and fulfilling orders
Providing customer support
Sending order confirmations and delivery updates
Improving website functionality and performance
Preventing fraud and maintaining security

Marketing communications are only sent where permitted by applicable law or where you have provided consent. You may unsubscribe at any time.

4. Disclosure of Personal Information

We do not sell or trade personal information.

We may share your data with trusted service providers who assist in operating our business, including:

Payment processors
Shipping and logistics partners
Website analytics providers
IT and platform service providers

These providers are required to handle personal data securely and in accordance with applicable privacy laws.

We may also disclose personal information where required by law or regulatory authority.

5. International Data Transfers

As part of providing our services, your personal information may be transferred to service providers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles (APPs).

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. When no longer required, information is securely deleted or anonymised.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Analyse website performance
Support marketing activities

You may disable cookies through your browser settings; however, some features of the website may not function correctly.

8. Your Privacy Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion where appropriate
Withdraw consent for marketing communications

To exercise these rights, please contact us at info@claracolesydney.com.

9. Data Security

We implement reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Payment information is encrypted and processed securely through certified third-party payment providers.

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If such data is identified, it will be removed promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service changes. The latest version will always be available on this page with an updated effective date.

12. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy request, please contact us:

Clara & Cole Sydney
Website: claracolesydney.com
Email: info@claracolesydney.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM

Compliance Statement

This Privacy Policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).